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2018 VIVID VARIETY FLOWERS LTD.

TERMS AND CONDITIONS

OUR CONTRACT

 

All orders received are an offer to purchase and are subject to acceptance by Vivid Variety Flowers Ltd and any of our personnel, reserve the right, at our absolute discretion, to reject any order without giving reasons. In the event of a rejection, we will refund or cancel any payments received in full, via the payment method used to place the order. Acceptance of your offer and completion of the contract between us only takes place when we start to process your order.

 

CHANGES TO YOUR ORDER / CANCELLATIONS

 

We shall do our best to accommodate changes or cancellations. Should you wish to amend anything with your order, please contact us immediately quoting your order number, full name, and e-mail address used for placing the order. Please note, most changes can only be made up to two working days prior to delivery date, and we reserve the right to refuse to amend an order for operational or logistical reasons. If a change is refused, you will be entitled to a full refund, provided always that it was requested two working days prior to the delivery date. Alternatively, you may choose to proceed with the order without changes.

The easiest way to cancel or amend your order is by contacting us at contact@vvflowersonline.com  or via the Contact Us form quoting your order number, full name, and e-mail address used at checkout.

REFUNDS

 

Please understand due to the perishable nature of flowers, we are unable to accept returns. However, if you receive a damaged item you should reject the parcel (which should be seen and approved by the delivery courier and sent back straight away); in these cases, you are entitled to a full refund via the payment method used to place the order or, alternatively, you may request a replacement if you so wish – just contact us directly in order to do so at contact@vvflowersonline.com or via the Contact Us form.

 

DELIVERY

Each box you order includes a standard delivery charge. Delivery will be made by our trusted and dedicated delivery partner to the address specified by you at checkout.

​We take special care and endeavour to deliver your order on your chosen date.

Orders placed by 1pm can be delivered from next day (does not apply to orders placed on Saturdays and Sundays; orders placed on Saturdays and Sundays at any time can only be delivered from the following Monday).

Orders placed after 1pm can only be delivered from two days after the date of the order.

PLEASE NOTE: WE DO NOT DELIVER ON SUNDAYS OR BANK HOLIDAYS. OUR DELIVERY WORKING DAYS ARE MONDAY TO SATURDAY, EXCEPT FOR BANK HOLIDAYS.

Once the order has been shipped, you will be notified via e-mail to the e-mail address provided at checkout with delivery tracking number and time slot, if applicable.

WE CURRENTLY DELIVER TO THE FOLLOWING POSTCODES ONLY: BR1, BR5, BR7, BR8, DA3, DA4 DA5, DA14, SE9.

 

Orders to addresses not in these areas shall be refunded. However, we may make exceptions - for that reason, please contact us before placing your order, at contact@vvflowersonline.com or via the Contact Us form.

We may ask for a signature on delivery. It is your responsibility to ensure that an appropriate person is available at the delivery address at all times on the date of delivery. If no one is at the address when the delivery is attempted, the goods will be retained by us unless you have provided us with special details of a nominated place to leave the goods.

We will leave a notification of the delivery and, in case of retention of the goods by us due to non-receipt, we will contact you to attempt to arrange re-delivery for the next day. Please note it is not possible to request other dates due to the perishable nature of the goods. Re-delivery shall be at your cost, at a fee of £12, and shall not be an option if the next day is a Sunday or bank holiday. Should your order fail to be received on delivery and you do not attempt re-delivery in line with the foregoing, or, should your order fail to be received on re-delivery, we reserve the right to not provide you with a refund for the goods, in line with to our refunds policy.

​In the event that you instruct us to leave a delivery unattended at the receiving address, we expressly disclaim all liability which may arise by virtue of the delivery being left unattended for any period of time. This includes, but is not limited to, theft, tampering, contamination and/or any damage, perishing, or wilting caused by environment or due to the organic nature of the goods.

OFFERS AND PROMO CODES / VOUCHERS

At our discretion we may offer products at discounted prices. These offers are valid from the time that we introduce them to the end date of the offer and they cannot be used for orders placed before the offer introduction date or after the offer end date. In the event that a customer has made an order and the price of the ordered goods subsequently falls or is discounted owing to a special offer, the price of the goods at the time of the order shall prevail. As our special offers depend on availability, we may change the terms of special offers or withdraw them altogether at any time without prior notice. We reserve the right to offer different personalised special offers and promotions and such special offers will only be available to the customers in receipt of the special offer to redeem the discount. Discounted introductory offers are only available to new members or subscribers of the Vivid Variety Flowers services and are only available once to any one person. Discounts cannot be used in conjunction with any other offer and only one promotion code is allowed to be used per order.

PRIVACY POLICY

ABOUT US

Welcome to vvflowersonline.com. This website is operated by Vivid Variety Flowers Ltd.

Vivid Variety Flowers Ltd is a company registered in England and Wales. You can contact us by e-mailing contact@vvflowersonline.com or via the Contact Us form.

 

WHAT PERSONAL DATA WE COLLECT

 

Personal data means any data which can be associated with you as an individual, either directly or indirectly. We collect different information depending on how you use the services we provide and how you interact with us.

  • Your name and contact information, including your e-mail address, telephone number, billing address, and shipping address.

  • Marketing and communication data, including any communications we may receive from you, and your preferences in receiving notifications, marketing and other communications from us.

We also collect certain information relating to your payments and transactions via our website. This does not include your payment card details, which you provide directly to our payment processors. We do not collect or store payment card details.

 

HOW AND WHY WE USE / SHARE YOUR PERSONAL DATA

 

  • We will use your identity and contact details so that we can communicate with you about the services we provide, to facilitate providing any services you have requested (for example, to make a delivery, to respond to any requests, queries, issues or concerns you may have).

  • We will share your personal data with our approved delivery drivers and couriers, as necessary, to fulfil any orders you may have placed.

  • We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

HOW WE USE COOKIES

  • A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

  • We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website and app in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

  • Overall, cookies help us provide you with a better website and app, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website and app. The ICO provide an extensive explanation of the ways that you can block cookies, please visit https://ico.org.uk/for-the-public/online/cookies/ for more information on how to block cookies.

  • Specific cookies that may be used on our site include: Facebook ads, Facebook Connect, Google Adwords, Google Analytics, Google Tag Manager.

The websites/companies listed above use cookies to track our paid advertising activity and/or measure the performance of our website. We use the information collected by these cookies to help us determine where our ads will be most effective online and to improve ad targeting. The information collected through these cookies is anonymous and does not identify specific individuals or their details.

Google Analytics uses cookies to collect data that helps us understand how people are using the Vivid Variety Flowers site and where they came from. We use this information to identify how and where we can improve the customer experience. The information collected through these cookies is anonymous and does not identify specific individuals or their details.

Please note that if you wish to share a product on a third-party website (such as Facebook, Twitter, etc.) you may be sent cookies from these websites. We do not control the setting of these cookies. We suggest you check the third-party websites for more information about their cookies and how to manage them.

SOCIAL MEDIA

 

Vivid Variety Flowers has pages on Facebook and Instagram.

 

If you are happy to share your feedback and photos of your flower gift box received from us, please do not hesitate to do so.

Instagram Page - @vvflowersonline

Facebook Page - Vivid Variety Flowers

CONTACT US

Business Name: Vivid Variety Flowers Ltd

E-mail: contact@vvflowersonline.com